Syllabus for Total Quality Management
MBA Syllabus for Total Quality Management
BLOCK I
Introduction to Total Quality Management – Leadership – Information and Analysis – Strategic Quality Planning.
BLOCK II
Human Resource Development and Management – Management of process quality – Customer focus and satisfaction – Bench marking.
BLOCK III
Organising for Total Quality Management – Productivity and Quality – The Cost of Quality.
BLOCK IV
Processes and Quality tools – The Concept of a process – Total Quality Management and data – Quality improvement tools – Understanding process variation.
BLOCK V
Criteria for Quality programs – ISO 9000: Universal Standards of Quality – Reengineering.
BLOCK I
Introduction to Total Quality Management – Leadership – Information and Analysis – Strategic Quality Planning.
BLOCK II
Human Resource Development and Management – Management of process quality – Customer focus and satisfaction – Bench marking.
BLOCK III
Organising for Total Quality Management – Productivity and Quality – The Cost of Quality.
BLOCK IV
Processes and Quality tools – The Concept of a process – Total Quality Management and data – Quality improvement tools – Understanding process variation.
BLOCK V
Criteria for Quality programs – ISO 9000: Universal Standards of Quality – Reengineering.
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